Streaming app has tracks missing from DJ software
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Secure backups of originals and the library before formatting, deleting or overwriting.
Check in order
- Check account, service, region and DJ-integration entitlement; compare artist and track version as well as title.
- rekordbox documents that rights-holder restrictions can exclude tracks from DJ apps; a missing title is not necessarily sync failure.
- Check whether sign-in renewal is needed and inspect service status; verify track availability before paying for a different plan.
- Prepare alternatives; for USB playback, check availability and terms of separately purchased audio files.
- If unresolved, use the support note below to record hardware, OS/app versions, last responding meter, tests and outcomes for official support.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.