Deck or computer stops during a gig
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Check in order
- Keep a working source playing and notify venue staff; do not restart both sources together.
- With venue approval, switch a tested backup source into a spare channel; verify input and level quietly.
- Lower and isolate the failed path, noting time/error; avoid repeated random hot-plugging.
- Check recovery on headphones, channel meters and low-level output; investigate reproduction after the set.
- If unresolved, use the support note below to record hardware, OS/app versions, last responding meter, tests and outcomes for official support.
I found a difference from a working path/track
- Change one candidate at a time; retain the working configuration and compare the same track.
Still happens / cannot compare yet
- Do not assume hardware failure or a purchase requirement. Follow the checks; record unavailable tests as unverified.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.