DJ HELP DESKBY ZULASUN

BPM or beatgrid is wrong

These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.

Secure backups of originals and the library before formatting, deleting or overwriting.

Check in order

  1. Listen to check whether beat positions stay aligned, not only the analyzed number.
  2. Distinguish constant tempo from changing tempo and consult the software beatgrid editor guide.
  3. Preserve the previous state and verify a short section before changing other tracks.
  4. Compare kicks and grid at the start and end. Check origin for constant offset, BPM for accumulating drift and half/double-tempo detection.
  5. Record original settings, change one thing at a time and compare the same 30 seconds. Avoid updates or resets during a gig.
  6. If unresolved, record hardware, OS/app versions, trigger and test results in the support note. An untested step is not proof of a fault.

If unresolved

Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.

Official resources

Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.

Model-specific checks

Select hardware and build a support note →