Controller not detected
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Check in order
- Separate power, OS detection and DJ software detection.
- Use the supplied or specification-matching data cable and recommended port. Distinguish power-only and computer ports.
- Check the exact OS, software and driver compatibility. Use official driver sources only.
- Lights do not prove data connection. Use the computer port and a data cable directly, close other DJ apps and distinguish device recognition from software control.
- Record original settings, change one thing at a time and compare the same 30 seconds. Avoid updates or resets during a gig.
- If unresolved, record hardware, OS/app versions, trigger and test results in the support note. An untested step is not proof of a fault.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.