DJ HELP DESKBY ZULASUN

USB has music but no playlists or waveforms

These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.

Secure backups of originals and the library before formatting, deleting or overwriting.

Check in order

  1. Distinguish OS file copying from DJ-software export; plain copying may omit analysis and playlist data.
  2. Check the exact venue-player model and app version against its supported library/export format.
  3. Analyze source tracks, export a test playlist, wait for completion and eject safely.
  4. Test on the target player and note whether all or some tracks fail; preserve existing cues/analysis before overwriting.
  5. If unresolved, use the support note below to record hardware, OS/app versions, last responding meter, tests and outcomes for official support.

If unresolved

Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.

Official resources

Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.

Model-specific checks

Select hardware and build a support note →