Missing tracks or playlists
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Secure backups of originals and the library before formatting, deleting or overwriting.
Check in order
- Check whether original audio files exist and external drives are connected.
- Before deleting or repeatedly importing, back up the library and check official relocation guidance.
- If originals are missing, record legitimate source and backup availability for support.
- In rekordbox, use File > Display All Missing Files > Relocate; compare duration to avoid selecting a different edit.
- Record original settings, change one thing at a time and compare the same 30 seconds. Avoid updates or resets during a gig.
- If unresolved, record hardware, OS/app versions, trigger and test results in the support note. An untested step is not proof of a fault.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.