Microphone is not captured
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Check in order
- Separate a mic routed directly through hardware from one sent to the computer.
- Verify whether the unit sends mic audio through USB or includes it in recording.
- Check OS input permissions and the app input selection. Hearing it on analog output does not prove it reaches the computer.
- Some mixers send mic to the venue master but omit it from USB recording. Verify mic-to-USB routing in the manual; physical LINE connections alone do not prove capture.
- Record original settings, change one thing at a time and compare the same 30 seconds. Avoid updates or resets during a gig.
- If unresolved, record hardware, OS/app versions, trigger and test results in the support note. An untested step is not proof of a fault.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.