Cannot preview the next track with CUE
These are general checks, not model-specific compatibility certification. Start at low volume and change one setting at a time.
Check in order
- Load and play the preview track; check that channel input selector and meter.
- Enable that channel CUE. Turn the headphone blend toward CUE and raise headphone level gently; verify model-specific labels in the manual.
- Temporarily deselect master and other channel cues. Check whether the model supports pre-fader preview.
- Computer and controller headphone sockets are separate routes. Match the audio configuration to the physical socket.
- If unresolved, use the support note below to record hardware, OS/app versions, last responding meter, tests and outcomes for official support.
I found a difference from a working path/track
- Change one candidate at a time; retain the working configuration and compare the same track.
Still happens / cannot compare yet
- Do not assume hardware failure or a purchase requirement. Follow the checks; record unavailable tests as unverified.
If unresolved
Record hardware models, OS/app versions, the last responding meter and test outcomes for official support. Do not infer hardware failure or a purchase requirement from unverified checks.
Official resources
Reviewed: 2026-10-18. Check model/version differences in official documentation. This does not indicate hardware testing.